Recent Why SERVPRO Posts

Our Keys to Success

1/23/2020 (Permalink)

All the awards our franchise has received over the years Recognition keeps us moving forward!

Every SERVPRO franchise has a plan for success in their area.  They carry an internal Mission Statement, a Vision Statement and Core Values to set themselves apart from the competition.  That means there are 1700 Mission Statements, Vision Statements and Core Values that ebb and flow throughout the nation.  All with a common goal of adhering to our company slogan, “Like it never even happened."  And that, folks, is what sets us apart from the others!

I share below SERVPRO of Woodridge/Bolingbrook contributions that distinguishes us from the singularity. 

VISION STATEMENT

“To be a beacon in our community while providing disaster relief (big or small) services with efficiency and professionalism.”

MISSION STATEMENT

“To continue to provide a client experience with knowledgeable and professional restoration services for the Chicagoland area.”

CORE VALUES

  1. Be honest, respectful and caring to your team members
  2. Make a good first impression by always being on time, showing leadership, and being accountable for your actions and the safety of others.
  3. Creating a united work environment with communication, teamwork, and a positive mental attitude in order to succeed.
  4. Always strive to learn new things about my job and industry, while keeping our customers informed

Pipe Break Season Is Upon Us!

1/23/2020 (Permalink)

One of our finest employees Unloading Dehumidifiers  Guillermo made sure to get our Dehumidifiers inside as soon as possible because of the chilly weather !

As the temperatures begin to drop, SERVPRO of Woodridge/Bolingbrook is getting prepared to handle any pipe break that comes our way.

We at SERVPRO of Woodridge/Bolingbrook can help you!  All of our employees are IICRC certified trained to industry standards and with the correct equipment and knowledge we can get your home or business back to normal, promptly and safely.  

Broken and burst pipes are the most common causes of property damage. According to the Insurance Institute for Business and Home Safety, water damages from broken pipes can easily cost thousands of dollars in damage. Exterior walls, and pipes in unheated spaces like unfinished basements, and garages are most at risk for damage or breaking. 

If you do discover a broken or burst pipe, you should find out what the cause of it was.  More than likely, you will need to call a plumber out to fix the pipe if you have trouble finding a plumber we at SERVPRO of Woodridge/Bolingbrook can assist in finding a plumber.

We are a 24/7 company that is ready to help out when you need it most.

Best in Fleet

1/22/2020 (Permalink)

Multi-use Box Truck One of our best tools to respond to your mitigation needs.

A large asset of SERVPRO of Woodridge/Bolingbrook is our extractors units.

Extractors are machines that are made for getting water out of a home or business. Another big part of SERVPRO is our trucks. So having two in one is a big deal.

Our Extractor trucks have built in truck mount extractors. These truck mounts are very powerful and have a 250 foot hose allowing us to get anywhere inside the house or business. It's one of our top machines when dealing with water mitigation. As a bonus, these units also provide hot water extraction which is beneficial when cleaning commercial and residential carpets. 

The size of our trucks and the convenient positioning of the truck mount allow these vehicles to be our best multi-use option when responding "faster to any disaster".

Whenever & Wherever

1/22/2020 (Permalink)

Home/business owners rely on SERVPRO to restore damaged property for tons of reasons. Here are just a few below:

  1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you.

  1. SERVPRO is Trained & Qualified

Our crews have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Woodridge/Bolingbrook has certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

  1. We Understand

SERVPRO of Woodridge/Bolingbrook understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened.”

  1. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, save time and it gives the customer a peace of mind.

 SERVPRO of Woodridge/Bolingbrook is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system  that your fire alarm is going off and your warehouse is full of smoke, call us at 630-771-1720.  You will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

Professional Service using Professional Equipment

1/22/2020 (Permalink)

We got what you need. Stocked and Ready for any disaster!

At SERVPRO of Woodridge/Bolingbrook, we strive to provide our customers the best service using our latest, up-to-date equipment and technology. We understand the stress that comes with experiencing water or fire damage and our goal is to alleviate that stress as quickly as possible. We always follow the practices and standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

When we report to a water damage at a home or business, the first step is to determine the extent of the damage, and the areas affected. Our advanced moisture meters allow us to detect water that cannot be seen behind the walls or under your flooring, and exactly how saturated it is. We use our infrared cameras for areas that are harder to detect with the meters.

Once we determine the affected areas, we will set up drying equipment. Our industrial dehumidifiers and high-speed air movers are typically used in a residential or small water loss. The dehumidifiers help remove the moisture from walls, ceilings, and floors. The air movers increase air circulation, improving the overall drying time by helping to evaporate moisture in the air quickly. For larger commercial water damages, we use our high-grade desiccants to complete the drying process more efficiently.

Water and fire damages have the potential to cause powerful odors. We use air scrubbers and deodorization agents to remove these odors and help control air quality. Our air scrubbers remove chemicals, contaminants and gasses from the air through a filtration process. Our deodorization agents control the odors helping to eliminate them from the air all together.

If you have a water or fire damage, call us at 630-771-1720.

With our advanced equipment & expertise, we promise to make the damage feel “Like it never even happened.”

Best in the business!

1/22/2020 (Permalink)

When Water Damage Strikes Call SERVPRO of Woodridge/Bolingbrook  

The first 24 hours after a water loss are the most important in preventing secondary or permanent damage. Within four hours of the loss notification, SERVPRO of Woodridge/Bolingbrook will be there to ensure your water damage is handled correctly. 

Inspection 

SERVPRO of Woodridge/Bolingbrook will inspect the affected areas to determine the extent of the water damage. We will review the inspection with you and answer any of your questions before we begin the work. 

Emergency Services 

We take steps to help protect your home or business, personal belongings, and other items from further damage by extracting the excess water and prepping the area for drying. We will explain the needed emergency services to you step by step. 

Monitoring 

To help ensure your home or business and belongings are dried to the appropriate industry standards, we will monitor the drying process. We consistently communicate with you about updates. 

Restoration Services 

SERVPRO of Woodridge/Bolingbrook County will repair structural materials, reinstall carpets, and clean affected areas of your property or belongings. A final walk-through of the job site will be done with you to help ensure your property is returned to preloss condition. 

Learning never stops!

1/22/2019 (Permalink)

In action shot of the class in progress.

Each morning the SERVPRO team gets together and goes over the day ahead. Also in the morning, will go over a topic to help us better understand equipment and chemicals. In this picture we are going over the different types of mold chemicals we would use on a job. Most of the time other techs will ask questions about what we are learning. This helps to learn more about the item we are talking about. Each week we go over a different topic. Learning something or having a refresher on a piece of equipment/chemical gives us a better understanding on what we are using. This also gives a chance to have other people talk about something they dont know. Having a class in the morning helps that we are ready for the next job ahead.    

The warehouse is ready for the next job.

1/21/2019 (Permalink)

A Clean and organized warehouse!

Here at SERVPRO we keep such good care of our equipment and supplies. In our spare time we have. We make sure our warehouse is clean and organized, all ready for the next job. Fans are cleaned, dehumidifiers are cleaned and filters are swapped to be sure when they are dropped at the next job they dont spend anything from the previous job. Extractors are cleaned and checked for any problems. Inventors are checked to be sure we are good on stock and missing anything. Trucks are cleaned and sent for repairs if need. Laundry is worked on and washing of any tools are taken care of. When SERVPRO techs have time before or after a job they are making sure everything is ready for that next job to come in.         

When its clean... Its clean.

1/21/2019 (Permalink)

The crate we use to keep boxes in!

When a fire job comes in. We start by packing out. In pack out SERVPRO techs package and safely place items from the customers home into boxes. Those boxes are then numbered and labeled and send back to the warehouse for cleaning. In the cleaning stage, items are sponged and wet cleaned in order to get the soot and any dust removed. Items are very detailed clean, looking as they did when they were first made. Once the item is cleaned and approved they are taken to an ozone chamber where any smell from smoke or others are eliminated. Once that is all done the items are checked once more and when approved are bubble wrapped again and placed in a clean new box. The boxes are stored inside a crate that will protect from any dust from getting in. They stay in that crate until the customer is ready for those items to be returned.   

Containment containment containment!

1/21/2019 (Permalink)

The containment set up to prevent anything from getting in!

When a SERVPRO team comes to work at the customers house or place of business. Most of the times there will be places that are unaffected. When this is the case, the crew does not wishes to spread any dust or mold whatever it may be to that area. The way to prevent that is containment. Containment is the process of protecting unaffected area with plastic. In this case for example, it was around Christmas and the tree was set up. It was in an area that was unaffected. So the SERVPRO team set up containment so the dust in the working area would not get into the tree or on the gifts. This is a step all SERVPRO members take. No matter how big or small, satisfaction is are top priority!   

Mold in basement in Hampshire

1/18/2019 (Permalink)

Photo of what the mold on the stairs looked before treatment.

A new home located in Hampshire IL was affected by mold in the customer basement. A team of two were sent to do a remediation. The mold was located on the stairs of the basement. The customer was very concerned if this would affected her home living. The two techs, who had 4 years of mold remediation service, took action and began work. The SERVPRO team set up containment within the area to protect the rest of the house. With in hours the team was able to remove the mold no problem. Handling the chemicals and equipment with care. When the job was done it was like new "I couldn't even tell there was mold there". To prepare for this job the customer and the rest of the family was asked to leave the house for 24 hours. The chemical in use was very powerful, this was to ensure the customer will be happy with our service.     

Water Damage in Darien

1/18/2019 (Permalink)

The Demolition done inside the garage. The water came from the 3rd level to the 1st!

A 3 level town home was affected by a pipe break on the 3rd floor. The water started in the bathroom and went all the way down to the garage. A team of 4 techs arrived and began work. Ceiling was removed in main level. The SERVPRO team went above and beyond setting containment and making sure no dust gets in the customers home. In the garage the same steps were taken. Containment was set and the custormers belongings were protected. The SERVPRO team was finished in a quick 4 hours. "WOW! The team was so nice and hard working im glad I called". In this job drywall ceiling was removed on two floors and some hardwood floor was removed to insure drying inside the house. Some water was found under the hardwood floor but 3 techs safely and careful removed the floor so the customer would not be affected by the dust from the work.